Help (FAQ)

You can pay through advance payment, PayPal, direct transaction or through invoice. You can also pay through invoice, direct transfer and by credit card via PayPal. Find more information here.

In order to redeem a coupon, click “cart” and enter your coupon number. Only redeem your coupon when you have logged in as a customer. The voucher credit will then be credited to your account. Your current balance will be shown right after you enter the codes. Then you can choose when to redeem the coupon under “payment method”.

No. When you have redeemed your coupon code, the coupon balance will be credited to your account. Under “payment method”, you will then be able to choose for which order you want to use the coupon balance. Your coupon will not expire. It will remain on your customer account until you decide to redeem it.

Yes. When you enter more coupon codes, the balance will always increase by the respective value. Your actual balance will be presented to you after entering the code. If you want to redeem your whole coupon balance at once, you can only do that in one order. You cannot spread it across multiple orders. If you want to redeem one coupon value per order, we recommend you to redeem the coupon just before the order and then use it immediately.

From time to time we offer gifts that you can add to your order for free. Simply choose the desired gift while viewing your shopping cart. It will then be added to your order automatically.

Yes, in order to receive your goods on a Saturday, you need to place your order before 2 PM on a Friday and select "DPD-Express" as your delivery option. Alternatively, you can also give us a call. For delivery on a Saturday, we charge an extra fee.

Yes, if you pay an additional express fee, the goods can be sent to you by a certain time of day. Simply select "DPD-Express" as your delivery option, along with your preferred delivery time. You can also give us a call.

Until 2 PM. After that, an express order can only be placed for the day after the next day.

In this case, sign in as “small business”. There should not be any problems with identifying your trade ID then.

Within 14 days after receiving your order, you can use your right of withdrawal by sending a declaration of withdrawal and returning the goods to us. Please keep in mind that the shipping fee is initially paid by the customer. In case you have a complaint, we will only accept a return shipment if it was discussed with us previously. The shipping fee is also paid by the customer in this case; however, if we are responsible for the cause of the complaint, we can and will refund the shipping cost. Of course, this also applies when you use your right of withdrawal.

Your username is your email address. You create your password yourself on the first login. After logging in on Kabelbinder-Discount.de you will receive an email with your login data.

Most alphanumeric characters are permitted, like A-Z, a-z, 0-9 and several special characters. You cannot use quotation marks, apostrophes, and Arabic, Chinese, Greek, Cyrillic or similar characters. The password length should be at least 5 and at most 13 characters.

Click "Forgot your password?". Now, enter the security code as well as the email address that you used to sign up for your account. Afterwards, you will receive a link, which you can use to create a new password.
If you placed your order as a guest, you do not have a registered user account. In that case, please create a new account. If you are unsure whether you ordered as a guest, please refer to the order confirmation you received from Kabelbinder-Discount.

To change your Password, click “Change password” under “My Account” Now enter your current and new password.

Yes, sometimes that can happen because of the settings of your web browser (cookies) or the settings of your computer and software (firewall, proxy, anti-virus, spam filter, etc.). Maybe your activation link will not work (anymore), or the email will not reach you at all. Please take that into consideration.

Kabelbinder-Discount will never send you a password request. If you receive one, even though you did not request it, please contact our Service Center.

Problems like this can have different causes. Locally installed security software (Anti-Virus-Program, Firewall, etc.) or protection systems from several webmail providers (internet mailbox) can stop the system from functioning properly. You have to use the same web browser to request the password and open the activation link. The internet connection and the Kabelbinder-Discount store website should not be closed in the meanwhile. If necessary, copy the activation link from your email and paste it to a new window or tab.

Yes, you can change your personal address and other data. Click “My Account”. Under “Address book” you can change your address or add a new one.

If the security code you entered during the registration process shows as false, you should first try re-entering it to exclude any system errors. Alternatively, you can try using a different browser (for example Firefox, Edge, Chrome or Safari)or deleting your browser cache. If you still are not having success with the code after trying these steps, please contact our customer support.

You will find a cable tie selection guide and a comparison of different materials here.

Information about correctly storing cable ties can be found here.

If you want to use cable ties under constant UV-exposure for 10-12 years, you should use special UV-resistant cable ties. These contain 2% carbon black and are suitable for long-lasting direct UV-exposure as well as in water. Generally, you can also use standard black cable ties for usage under constant UV-exposure, but we recommend that only for a duration of less than 10 years.

For a secure installation you need cable ties for the long sides as well as the upper and bottom edges of the poster.

 
For the long sides, we recommend cable ties in the following sizes:

• 2,5 x 98 mm
• 2,5 x 150 mm
• 3,6 x 100 mm
• 4,8 x 120 mm
• 4,8 x 200 mm
• 6,8 x 150 mm

• 4,8 x 500 mm
• 4,8 x 610 mm
• 4,8 x 920 mm
• 5,5 x 650 mm
• 7,8 x 540 mm
• 7,8 x 610 mm
• 7,8 x 750 mm

Alternatively, you can connect two cable ties to achieve the desired length.

Below you will find step-by-step instructions on how to correctly attach cable ties to hollow section posters:
 

1. Hold two poster boards together with the image facing outward.
2. Connect the two poster boards on one long side with the help of three approx. 10 cm long cable ties, which are loosely fastened. Note that one long side must remain open for mounting.
3. Guide the poster with its inner side at chest height around the desired object, like a lamppost.
4. Use three around 10 cm long cable ties to secure the long side that is still open.
5. Pull a long cable tie (over 50 cm long) through both mounting holes at the top, then around the pole and fasten it.
6. Proceed exactly as you did in the last step with the lower mounting holes.
7. Tighten any cable ties that are still loose.
8. Optionally, use a cutting tool to cut off the protruding ends of the cable ties.
9. Finally, slide the poster to the desired location. It is recommended to place it above head height to avoid potential accidents.

Generally, nylon cable ties are suitable to use in water. However, if you want to secure objects in water for many years, choosing the right cable tie can ensure optimal longevity and consistent tensile strength:
During the use in water and wet areas it is possible that cable ties are exposed to intense UV rays. In this case, we recommend using UV-resistant ties.
Moreover, salt water can damage nylon cable ties after prolonged exposure. Stainless steel ties 316 SS are resistant to salt water and UV rays at the same time.
Additionally, you can use cable ties made from polypropylene to use on the surface of a body of water, because their low density makes them float. Since they are barely hygroscopic, they absorb almost no water, through which they remain robust and secure in water and wet areas.